Instead of doing this, you might get a quick response if you just send a short message on WhatsApp asking about the status. For instance, you have sent a quotation to your potential customer but haven’t heard from them, what do you do? You either call them or send a follow-up mail in formal language. When you start using WhatsApp for customer communication, you can notice better responses and engagement.īy this means, you can be a little informal. No one encourages phone calls from unknown numbers but we are more likely to respond to personal messages especially via WhatsApp. If your follow-ups are done on WhatsApp instead of direct phone calls, you can expect 40% more responses.
WhatsApp Web makes it even easier to type messages if you are using your laptop or PC. Internally we can create WhatsApp groups and share instant messages for which an email is not necessary. WhatsApp as they are anyway hooked to it. One moreĪdvantage is that you do not need to spend time and ask your team to check
That almost everyone uses it and it does not require any training. 1) Using WhatsApp for Internal Team Communication Let’s look into the 5 creative ways to get more from your WhatsApp business account. This allows you to quickly answer common questions in no time / less time. Quick replies help you to save and reuse messages that you send frequently. You can also setup a greeting message, which will be an automated response to your customers, which creates a best-first impression. This allows you to acknowledge their message and convey the time at which they can expect a manual response from your side. In the WhatsApp business account, you have an option to set an ‘away message’ which helps to send an automatic reply to your customers, when you are away. It is considered to be the world’s fastest-growing communication app, as it has already replaced the general messaging/ texting application.īelow are a few notable features available in WhatsApp business, Automated Messages WhatsApp Business is free to download, which is built by keeping small business owners in mind. “WhatsApp business account“ makes it possible to successfully promote your business without spending a lot of money. However, most small businesses cannot afford much during the early stage of their business. WhatsApp can also help medium and large businesses to provide customer support and deliver important notifications to customers with ease.Įvery business owner wants to showcase their products and services in front of their potential customers.
The WhatsApp Business app makes it easy, to personally connect with your customers, highlight your products and services, and answer their questions throughout their business experience. In January 2018, WhatsApp released a standalone business app targeted at small business owners, called WhatsApp Business, which allows businesses to communicate with their customers who use the standard WhatsApp application.
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